Refund policy
Return Policy
The following conditions need to be met for us to accept returns on our items:
- You need to send back items to us within 30 days after receiving your delivery.
- All returned items must stay unused and unwashed in their original condition with all tags still attached.
- All items that are returned must remain in their original packaging.
- Return shipping label is the customer’s responsibility. The customer must pay for shipping costs when returning items and arrange for the shipping themselves.
Refunds
Your return request approval marks the beginning of the refund process. The complete refund of your original payment method will occur within 14 days following our approval of your return request.
No restocking fee will be charged for returned items.
Our team needs to authorize the return process for us to provide a complete refund after you return the item(s) to our warehouse according to the return instructions. We will start the inspection process after we confirm your returned order has arrived and matches all requirements for a complete refund. Only after this process is completed will a full refund be issued.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company or your bank, as it may take some time before your refund is officially posted.
If you have completed all these steps but your refund has not arrived please reach out to us at help@noviare.com
Exchanges
We support product exchanges. You need to send back the original product to get a refund before you can order the new item you want.
Conditions: Products must be unused, in original packaging, and include proof of purchase.
Our customer service team will contact you to obtain instructions about returning the product. Depending on the reason for the return, you may need to provide additional information or documents.
Contact Information:
Contact Information:
Store Name : Noviare
Email : help@noviare.com
Office address: 976 Rogers Ave, Brooklyn, NY 11226, United States
Customer Service: Mon–Fri 9:00–17:00 EST